Refund Policy

1. No Refunds for Digital Products

All purchases on Synapse AI Tutor are final and non-refundable once access to digital content has been granted. This includes but is not limited to:

• Online courses and learning programs
• AI-generated notes, questions, and study materials
• Audio lessons and downloadable materials
• Subscriptions and membership plans (1 Month, 6 Month, 12 Month)
• Live doubt-solving sessions and AI tutoring features

Customers are encouraged to review all product descriptions, previews, and FAQs before purchasing. Once access is provided, no refunds, cancellations, or exchanges will be issued under any circumstances, except where required by applicable law.

2. Limited Exceptions

Refunds will only be processed in the following rare and specific cases:

• Duplicate payments for the same order or transaction
• Technical issues or payment errors that prevent access to the purchased product, confirmed by our support team
• Fraudulent transactions verified after internal and payment gateway investigation
• Legal or regulatory requirements that mandate a refund

Any exception-based refund request must be supported with valid documentation and proof of payment.

3. Refund Method and Timelines

If a refund is approved under Section 2:

• Refunds will be initiated to the original payment method used for the transaction (e.g., card, UPI, wallet, net banking, etc.)
• The processing time may vary depending on the payment gateway (Cashfree) and customer's bank

Indicative timelines:

These are estimated timelines. Actual settlement may vary based on the issuing bank or payment provider's internal policies.

4. Refund Request Process

All refund requests or payment disputes must be formally submitted via email to our support team.

Please include:

• Registered name and email address used during purchase
• Transaction ID or Cashfree Payment ID
• Description of the issue and relevant proof (e.g., payment receipt, error screenshots)

We aim to acknowledge all valid refund requests within 3 business days and process them per Cashfree's and our internal compliance process.

5. Payment Gateway and Bank Compliance

We process online payments through Cashfree and its banking partners. All refunds, chargebacks, or dispute resolutions are handled in compliance with:

• Cashfree's payment settlement and refund policy
• Partner banks' chargeback and dispute frameworks
• Applicable Indian laws and Reserve Bank of India (RBI) guidelines

We reserve the right to share relevant transaction data with payment partners for the purpose of verifying and resolving refund or dispute claims.

6. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in law, banking regulations, or our services. The latest version will always be available on this page, along with the effective date.

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